All the images in the website try to reflect the product accurately. There can be small variations in colour caused by the different screen calibrations.

Materials made with wood, rattan, enea, wicker, and other natural fibers, can often have characteristics of their composition. These characteristics, such as variation in spinning, texture and colour, shall not be considered as defects or faults. On the contrary, they are part of the beauty and exclusivity of the piece.

Orders are delivered through transport and courier agencies of national and international recognized prestige.

The merchandise will be delivered at street level, delivery costs do not include the delivery to upper or lower floors, assembly nor unpacking. If these services are needed, you can check availability and extra costs sending an email to info@franciscosegarra.es.

If you are a company or freelancer you can register to access our digital catalogue and check the box “Get updated about discounts, news and events“, you will automatically become part of the database used for the regular sending of our newsletter.

If you wish to receive it without doing the registry, you can let us know via our contact form.

In case of non-conformity of the delivered product with the technical characteristics of the ordered product, the user must inform FRANCISCO SEGARRA SLU of the lack of conformity by email within a period of 14 days from receipt of the order.

Returns will only be accepted of products that have not been used, with their original packaging and with the express permission and acceptance for return of FRANCISCO SEGARRA SLU. If these requirements are met, the return can be made. The costs of returning the goods will be borne by the customer.

Once the items are received and reviewed in our facilities, the amount of the purchase will be paid within 14 calendar days from the receipt of the merchandise.

We recommend before placing the order that the customer makes sure to ask for what is needed. To do this, FRANCISCO SEGARRA SLU puts at your disposal on the website www.franciscosegarra.com/en the technical characteristics and photos of the product. For any questions you can contact our sales representatives and they will advise you on any questions or information you may require about a certain product.